Fair Treatment, Professional Advice Fair Treatment, Professional Advice


Clients entering a Commerzbank branch

Commerzbank is a leading international commercial bank with branches and offices in more than 50 countries. Its private customers and corporate clients, as well as institutional investors, profit from a comprehensive portfolio of banking and capital market services. Commerzbank finances more than 30 per cent of Germany’s foreign trade and is the unchallenged leader in financing for SMEs. With approximately 1,050 branches Commerzbank has one of the densest branch networks among German private banks. In total, Commerzbank boasts more than 16 million private customers, as well as one million business and corporate clients.

In our dealings with these clients and with all our business partners, we apply the principles of fairness and professionalism. Our sustainable, client-focused way of doing business is designed to achieve highest client satisfaction. Our products, services and advice are designed to meet our promise of fairness, professionalism, responsibility and sustainability, and are audited against that promise. The transparency of our processes and easy to understand products and services are equally important values as respect and accountability in our dealings with each other. In 2009, for example, we founded the client advisory council. It helps to continuously improve the products, services and advice offered by the bank to the private clients.

As far back as the 1980s, Commerzbank was developing sustainability strategies for the age of renewable energies. Today, with the Competence Centre Energy (CoC Energy), we are one of the world's biggest lenders to renewable energy firms. Our loan portfolio of approximately 5.1 billion Euro is one of the largest in the sector.



Thekla Wie├čner


Christoph Ott