Fair Treatment, Professional Advice Fair Treatment, Professional Advice


Clients entering a Commerzbank branch

Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. In the two business segments Private and Small Business Customers, as well as Corporate Clients, the Bank offers a comprehensive portfolio of financial services which is precisely aligned to the clients’ needs. Commerzbank finances 30% of Germany’s foreign trade and is leading in financing for corporate clients in Germany. With approximately 1,000 branches, Commerzbank has one of the densest branch networks among German private banks. In total, Commerzbank serves more than 18.8 million private and small business customers, as well as more than 70,000 corporate clients, multinationals, financial service providers, and institutional clients.

In our dealings with these clients and with all our business partners, we apply the principles of fairness and professionalism. Our sustainable, client-focused way of doing business is designed to achieve highest client satisfaction. Our products, services and advice are designed to meet our promise of fairness, professionalism, responsibility and sustainability, and are audited against that promise. The transparency of our processes and easy to understand products and services are as important values as respect and accountability in our dealings with one another.

As far back as the 1980s, Commerzbank was developing sustainability strategies for the age of renewable energies. Today, with the Competence Centre Energy (CoC Energy), we are one of the world's biggest lenders to renewable energy firms. Our loan portfolio of approximately 4.6 billion Euro (Exposure at Default) is one of the largest in the sector.