Legal notices

Data Protection


Your trust is important to us. The Commerzbank AG takes the protection of your personal data very seriously and complies with the data protection regulations, in particular to the provisions of the EU General Data Protection Regulation (GDPR). Personal data is processed only when the person concerned has given their consent, when the data is necessary for the conclusion of a contract or when the GDPR or an other law permits or prescribes the processing of the data.

Data processing on the websites

Personal data is generally collected to the extent that is technically necessary. Under no circumstances is the data forwarded to third parties without the consent of those concerned. The following statements give you an overview of how the Commerzbank AG guarantees this protection and also an overview of the type of data that is collected, processed or used on the websites and to which purpose.


The Commerzbank AG automatically collects and stores some of the information usually transferred by the browser in their server log files, so far as your browser makes this data available. This data cannot be connected with specific persons by the Commerzbank AG. This data is not combined with other data sources.


Our websites occasionally use cookies when you visit them. Cookies are text files which are filed on your computer and saved by your browser. The purpose of these is to make our service and offer user-friendly, effective and safe. Passwords are not deposited in cookies. Most of the cookies we use are so-called session cookies. They are automatically reset as soon as you log out. After you have ended the session by closing your browser, the cookie is saved for a certain amount of time and is subsequently overwritten or deleted by the client (e.g. your PC, your Tablet). Our cookies do not cause damage to your computer and contain no viruses.

We also occasionally use cookies to measure success and optimize our advertising campaigns. We use the conversion tracking of Adform Germany GmbH ("Adform"). The cookie is set as soon as you are in contact with an ad-served Commerzbank advertising medium (e.g. advertising banner). The cookie contains an advertising ID and is created with a validity of 60 days. There are no features (for example, full IP address, first name, last name, address, e-mail address) that can be used to personally identify you. However, by means of the advertising ID, we can see which advertisements have attracted you to Commerzbank. Commerzbank AG does not merge the advertising ID with personal data.

Users who do not want to participate in conversion tracking can disable Adform's cookie through their browser at


On our Internet pages, data is collected and stored in an anonymous form for optimization purposes only by means of web controlling technologies. From this data, user profiles are created under a pseudonym based on Art. 6 (1 f) GDPR. Cookies can also be used for this purpose, but the data is only collected and stored in pseudonyms. The data are not used to personally identify the visitor of this website and they are not merged with data about the bearer of the pseudonym.

You have the option to configure your browser so that you are informed as soon as cookies are placed and then reject them. In addition, you can prevent the installation of cookies by setting your web browser accordingly.

It is possible that not all functions of this website can be used to their full extent. No personal data will be stored. An IP address of the user is made unrecognizable and does not allow any conclusions to be drawn about the visitors of this website.

Processing of personal data

So that we can send you the publications or newsletters presented on the website that you ordered, we request your name, your address and your email address by means of an order form. This data is stored and used solely for the purpose of sending you the desired information based on Art. 6 (1 b) GDPR. It is not forwarded or passed on to third parties. By entering your data (name, address, email address) in the form, you give us your consent to store and to use the data to send you the information. The personal data you enter to receive the newsletter is stored until you cancel the subscription.

Sending e-mails to interested parties (non-customers)

If your e-mail provider supports Transport Layer Security (TLS), the e-mail communication is encrypted. Commerzbank AG generally sends e-mails via mailserver from Germany. The advertising and the sending of newsletters for interested parties (non-customers) from the private and business customer segment can also take place via mailserver from the USA. For this, however, the explicit consent is always obtained from the interested party in advance according to Art. 6 (1 a) GDPR. This e-mail service provider is compliant with the requirements of the GDPR.

Right of data access

You have the right to receive information on the data stored about your person, the recipients thereof and the purpose of the data processing. Furthermore, we are available to answer your questions about the collection, processing and use of your personal data.


Our websites use so-called retargeting technologies. We use these technologies to make the Internet offer more interesting to you. This technology allows Internet users who are already interested in our site to advertise on the websites of our partners (e.g., Google and Facebook). We are convinced that the inclusion of personalized, interest-based advertising is generally more interesting for the Internet user than advertising that does not have such a personal connection. The insertion of these advertisements on the pages of our partners is based on a cookie technology and an analysis of the previous usage behavior. This form of advertising is completely anonymous. It goes without saying that no personal data is stored and no conclusions can be drawn about the individual user. The use of the retargeting technology is carried out in compliance with the applicable legal data protection regulations.

Google Dynamic Remarketing

We use Google Dynamic Remarketing. This technology will re-engage users who have already visited our sites through targeted advertising on the Google Partner Network sites. As described above, the insertion of advertisements takes place through the use of cookies, with the help of which the user behavior when visiting the website can be analyzed and subsequently used for targeted product recommendations and interest-based advertising. This is done on the basis of Art. 6 (1 f) GDPR.

You can prevent cookies from being saved by setting your browser software accordingly. We would point out, however, that in this case you may not be able to fully utilize all the functions of our websites. If you do not want this, you can disable it using the Ad Manager.

For more information on terms of use and privacy, please visit


On our website, the so-called "Facebook Pixel" from Facebook, Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook") is used for conversion measurement.

With the help of the Facebook pixel, visitors to our website can be designated as a target group for the display of advertisements (so-called "Facebook ads"). Accordingly, Facebook ads are played to those users who have shown a potential interest (for example, by visiting a specific topic page on our website).

Furthermore, the Facebook pixel helps to track the behavior of website visitors who were redirected to our website after clicking on a Facebook ad. This allows us to evaluate and track the effectiveness of Facebook Ads for statistical and market research purposes and to optimize ads accordingly. As operator of this website, the data collected is anonymous to us. However, this data is stored and processed by Facebook and matched with the respective user profile. According to the data usage policy of Facebook, this data can be used by Facebook for its own advertising purposes (

The use of the Facebook pixel and thus the analysis of your user behavior is based on your previously given consent, which we obtain via the "consent settings" on our website. You can revoke this consent at any time with effect for the future. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation.

To determine what Art of ads you want to play within the Facebook network, you can visit this page: There you can also disable the remarketing feature "Custom Audiences".

You have to be logged in to Facebook. You may also opt out of the use of cookies used for Cookies and promotional purposes via the deactivation page on the European Interactive Digital Advertising Alliance website:

Google Analytics

This website uses Google Analytics including the Google Analytics advertising features. This is a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you.

Google Analytics is used exclusively with activated IP anonymization (so-called IP masking). This means that Google's IP address will be truncated within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, when e.g. technical breakdowns in Europe, the full IP address is transmitted to a Google server in the US and shortened there.

The IP anonymization method used by Google does not write the full IP address to disk at all times because all anonymization occurs almost immediately after receiving the request in memory.

The IP address submitted by the user's browser will not be merged with other data provided by Google.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website on the basis of Art. 6 (1 f) GDPR, to compile reports on website activity and other services related to website activity and internet usage, in particular also provide display advertising and Google Analytics demographic and interest reporting services to the site operator.

Google may also transfer this information to third parties if required by law or as far as third parties process this data on behalf of Google. This will in no case be personal data.

The Google Analytics demographics and interest reports use third-party data and third-party visitor data (such as age groups or interest groups) obtained through Google's interest-based advertising.

You may opt out of the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also prevent data generated by the cookie as well as data relating to your website usage (including your IP address) from being saved or processed by Google by downloading and installing the browser plug-in available at the following link:

Download and install google browser-plugin

You can also opt out of being tracked by Google Analytics by clicking the following link. An opt-out cookie will be saved, which will prevent future tracking of your data when you visit this website:

Google Analytics disabled

Google Analytics disabled

Dear user,

We respect your request for anonymity and have set a cookie in your browser that prevents tracking on our pages in the future.

Your Commerzbank

Note: If you delete this cookie or use another browser, the tracking will be automatically active again. In this case, you will need to reset the opt-out cookie for each browser. If your browser does not accept cookies no opt-out cookie was set by us. In this case, you are already excluded from web tracking by us.

For more information on the terms of use and data protection go to or Please be advised that on this website, Google Analytics is supplemented with the code "anonymizelp" in order to guarantee that IP addresses are tracked in anonymised form (so-called IP masking).

Processing personal data on the basis of the EU General Data Protection Regulation

Commerzbank AG processes personal data on the basis of the EU General Data Protection Regulation (GDPR). The following information provides an overview of the processing of these personal data by us and the rights resulting from data protection law.

Further information

Should you require information that this declaration of data protection cannot provide or should you desire further information regarding a certain point, please contact the data protection officer of Commerzbank AG.
Personal data may be processed at our London establishment. An adequate level of data protection is also ensured there by this guarantee statement.

© Commerzbank AG



On its web pages, Commerzbank places an abundance of contents at your disposal, such as, for instance, product information, financial analyses, price information and company news.

The recallable contents are made accessible to you as information only and may not be reproduced either in whole or in part, redistributed to other persons or published. They are addressed only to customers who are resident in the Federal Republic of Germany. In particular, customers who are resident in the United States of America, Canada or Great Britain are not authorized to access this information. The contents, especially product information and elaborations/publications or appraisals on securities, are for information purposes only. The contents do not represent either an individual investment recommendation or an invitation to subscribe or an offer to buy or sell securities or other financial instruments. They are only intended to facilitate an independent investment decision of the customer and do not replace counselling in line with investor and investment needs. If you require such counselling, please contact your investment adviser. The sole legally binding document in the case of new issues and investment funds is the respective offering prospectus. Despite exercising care in the procurement and provision of its range of information, Commerzbank makes the latter available only without any guarantee for the correctness/completeness, up-to-dateness or accuracy and availability of the stock-exchange and economic information, prices, indices, general market data, valuations, appraisals and any other accessible contents which are held ready for recall and displayed. This applies also to contents which were made available by third parties. Appraisals and valuations reflect the opinion of the respective author at the time of preparation of the elaboration. These may be outdated as a result of current developments, or may have otherwise changed without the provided appraisals, valuations, elaborations and information having been or being changed. In so far as the contents were provided by third parties or reflect opinions of third parties, such contents are not necessarily consistent with the views of Commerzbank, but can even be contradictory to them. The facts presented in particular in connection with product information serve only as an illustration and do not permit any statements about future profits or losses. Any conditions mentioned are to be understood as non-binding indications and are dependent on market activity on the settlement date.

References to possible conflicts of interests:

Commerzbank AG, subsidiaries and associated enterprises (Commerzbank Group) possibly have a holding in the company or companies, the securities of which are the subject of the contents made available, in particular of opinions, appraisals or valuations, or they may trade in corresponding securities. Company bodies, executives and employees possibly also hold shares or positions of securities or financial products which are the subject of valuations. In addition, Commerzbank may have belonged to a syndicate which undertook the issue of securities of a company which are the subject of a financial analysis. Furthermore, Commerzbank may also render banking services or advisory services to the issuer of such securities, and it possibly services analyzed securities on the stock exchange or the market on the basis of an agreement concluded with the respective issuer. Bodies of Commerzbank and/or employees may additionally perform Supervisory Board functions at the establishments of issuers whose securities are the subject of the financial analyses made available to you. The Commerzbank Group and/or its customers may also already have effected transactions for its/their own or for another's account in financial instruments which are the subject of financial analyses before the atter are accessible to you. This also applies to employees of the Commerzbank Group who are involved in the preparation of these financial analyses or have knowledge of them before their publication. Employees of the Commerzbank Group, including persons involved in the preparation of financial analyses, may also effect transactions against existing recommendations. In this respect the financial analyses made available do not meet all statutory requirements concerning the warranty of impartiality of financial analyses and are declared by Commerzbank as marketing communications. In accordance with the statutory and supervisory regulations, Commerzbank has taken internal organizational precautions in order to avoid conflicts of interests in the preparation and transmission of financial analyses to the greatest possible extent. These precautions include in particular internal information barriers (Chinese walls). The latter deny the authors access to information which may cause conflicts of interest of Commerzbank AG in relation to the analyzed issuer or his financial instruments. These information barriers also apply to unpublished information arising from a possible business connection of Commerzbank with the issuers.

FactSet is Commerzbank AG's partner, manufacturer of the software and hardware systems and operator of IS.eFinance Solutions. Commerzbank Infobroker is operated on behalf of Commerzbank AG.

The price and market information is made available by FactSet. The sources for securities prices, master data and news are:


Deutsche Börse AG

dpa-AFX Wirtschaftsnachrichten GmbH

FactSet Research Systems Inc.

Fundsdata via Mountain-View Data Gmbh

Financial Webworks

IDC Comstock Inc.

Capital investment companies and investment companies

Stockselection GmbH

WM Datenservice. (WM Datenservice does not accept any liability for the completeness and correctness of the data)

and others

The information is supplied for private use only without any guarantee of completeness, correctness and accuracy. According to the stock exchange selected and the type of security, all price information is presented differently, as a rule with a delay of 15-20 minutes or on a real-time basis.

Despite exercising care in the procurement and provision of the data, Commerzbank AG and FactSet take no responsibility for the correctness, completeness or accuracy of the stock-exchange and economic information, prices, indices, news, general market data and any other accessible contents held ready for recall and displayed in the scope of the market information system.

The information, in particular product information and elaborations/publications or assessments concerning securities, is for information purposes for users of Commerzbank AG Infobroker only. It does not represent either an individual investment recommendation.

Commerzbank AG and FactSet own the copyright and other industrial property rights to all web pages including the layout, source text, software and the contents thereof.

The recalling, copying, storing, processing and adapting of the web pages, their contents or results generated or displayed with the presentation tools, in whole or in part, may be carried out for private, non-commercial use only. Copyright references and trademarks may be neither changed nor removed.

All actions extending beyond the scope of this require prior written consent from Commerzbank AG.

The recalling of the information held ready may take place only in a manner which does not adversely affect the use of the Commerzbank AG offer by other visitors.

The setting-up of a hyperlink from other web pages to one of the web pages belonging to this online offer, without the prior written consent of Commerzbank AG, is expressly forbidden. It is, in particular, inadmissible to include or present the web pages belonging to this online offer, or the contents of such pages, in a subwindow of other online offers by means of a hyperlink.

2015; editor: Commerzbank Aktiengesellschaft, Kaiserplatz, 60261 Frankfurt am Main. This elaboration or parts hereof may be neither reproduced nor passed on without the permission of Commerzbank.

© Commerzbank AG

Arbitration & Ombudsman


The Bundesverband deutscher Banken (German Association of Banks) is the arbitration board for complaints and grievances in connection with transfer transactions or with payment transaction cards. Furthermore, consumers can address their general complaints about the German Association to the ombudsman of the private banks. More details, especially on the legitimacy and on the procedure itself can be found on the website of the German Association of Banks.



In the framework of you can conclude contracts either online or offline depending the type of contract and area of application.

Forms and Blanks

You can print contracts and forms via our form centre. You can then send us these documents by post or hand them in at one of our branches. Additionally, you have the possibility to legitimize the forms online via PIN and TAN and send encrypted versions to us.

Online Banking

In the area of online banking, contracts are made online. Within the range offered you can, for example, carry out payment transactions or execute transactions in securities. Before sending an order you will be asked again whether the data you entered is correct. Your declarations are sent only after a confirmation has been made. After they have been sent, the contracts cannot be retrieved individually or stored in reproducible form within the scope of You can find a detailed list both in the framework of your account and depot statements and also your security transaction statements. Please check these documents on receipt and inform the account holding branch immediately if the statements of account are incorrect or incomplete. The same applies for all other objections. You can inform yourself about the status of your security orders under security transactions within the framework of the order history.

Contracts with third-party service providers

Within the framework of it is possible for you to access third-party service providers. The content made available by these third-party service providers is not checked by the Commerzbank. The respective providers determine the way in which these service providers conclude contracts.

Foreign language contract texts

The contract texts provided by the Commerzbank within the framework of are currently only available in the German language.

Codes of Conduct

When opening or closing accounts we observe the principles of the current account for everybody in accordance with the recommendation of the Zentraler Kreditausschuss (Central Credit Committee).

© Commerzbank AG

The services of

The services of

The private customer portal is a free teleservice of the COMMERZBANK Aktiengesellschaft that is available to the user until further notice and is designated for personal use only. It is intended solely for users who have their place of residence and/or their place of business in the Federal Republic of Germany. We reserve the right to make changes or additions to the website. Although the greatest care is taken when creating the content of the individual websites and although this is carried out to the best of our knowledge, it must be noted that, whilst we endeavor to be as up-to-date as possible, some data is not up-to-date. Therefore, we cannot accept any liability for the accuracy, completeness and up-to-dateness of the content. We would be happy to read your improvement suggestions under contact.

In the public area which is accessible to every user, some of our own websites and also websites by other providers are available. Here some information on products and services is provided for the users. The info tour gives the user an impression of the services which are offered in the “restricted area”.

In the area for authorized users (after the activation for the teleservice users can expect a comprehensive range of products and services. Online banking provides numerous functions for the convenient execution of banking transactions via the internet. In the product area, the user finds detailed information ranging from the topic “accounts & cards” to the topic “insurance”. Financial calculators which are offered to different products can be used for example calculations. Valuations and investment recommendations from Commerzbank specialists can be found by the user in the info centre of the Commerzbank info brokers. They are made available, but no guarantee is provided.

Selected forms, applications and information can be downloaded from the form centre.


Content and layout of the websites are protected by copyright. The duplication of information or data, in particular the use of text, parts of text or image or sound recording material requires the prior consent of the COMMERZBANK Aktiengesellschaft. It is permitted to download or print individual pages and/or parts of this website for private use. However, it is forbidden to completely or partially reproduce, spread, transmit (electronically or otherwise), modify or use this website for public or commercial purposes without the prior written consent.


The statements included in our websites do not constitute a recommendation or an offer to purchase or sell certain investments. Reading this information cannot be a substitute for an individual, investment oriented consultation.

Contents of our partners

There is comprehensive information and research material available for the authorized users in the area exchange rates and market data. The Commerzbank Infobroker provides independent security and finance market information, in which access to various other providers is made available. The sources and data providers can be found in the disclaimer.

Our brochures are dispatched by the “frankfurter werkgemeinschaft e.V."


In the framework of, the internet websites of our partners and other providers may be made available. This occurs only in order to enable the users easier access to the information provided on the internet. The content of these websites should not portray the Commerzbank’s own opinion. Our internet presence also does not include our checking the content of these sites. If, contrary to expectations, you find illegalities and/or mistakes on these websites, please inform us under contact.

Contact via email

Communication via email, for example in the framework of contact is not suitable for the encrypted transmission of confidential information. Should we receive an email, we conclude that are entitled to answer by means of unencrypted email, unless you expressly suggest another form of communication.

© Commerzbank AG

PSD2 - Third Party Provider

The second EU Payment Service Directive (PSD2) introduces some changes to payment services within the European Union. The objective of PSD2 is to create a more uniform, transparent and open EU payment market and bring innovation, competition and security to the fore.

If you are a third-party service provider seeking access to the test environment, you will need a test certificate. Such test certificates can be obtained, for example, from Qualified Trusted Service Providers (QTSP, ).

To gain additional access to the production environment, you must be licensed by a national regulatory authority. In Germany, this is the Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) in Bonn.

Current state

With our last deployment on 14.6.2019, all regulatory required functionalities of the interface are available for the connection of third-party service providers.

To access the functions of the PSD2 interface (productive environment), you need a Qualified Website Authentication Certificate (QWAC).


Contact us

24 h advice & appointment arrangement

+ 49 69 98 66 09 66