Phone and email support
For all your queries regarding our products and services you can reach us online or on the phone, 24 hours a day.
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Hotline for Private Clients
+49 (0) 69 5 8000 8000Hotline for Business Clients
+49 (0) 69 5 8000 9000
More Hotlines
Lock Online Banking
+49 (0)69 / 50 50 27 86
If you want to lock your online access.
Our service centre is available 24 hours a day and 7 days a week.
Block Credit Card
+49 (0)69 / 66 57 19 99
If you need to block your credit card.
Our service centre is available 24 hours a day and 7 days a week.
Block Account Card
+49 (0)1805 / 021 021*
If you need to block the cards for your debit or savings account.
Our service centre is available 24 hours a day and 7 days a week.
* Call charge from landline is 14 cents per minute. Maximum call charge from a mobile phone is 42 cents per minute.
HBCI & Starmoney
+ 49 (0)69 / 98 66 00 22
Do you have questions related to HBCI and Starmoney?
Our service centre is available Monday - Friday from 7 a.m. to 7 p.m.
* Call charge from landline is 14 cents per minute. Maximum call charge from a mobile phone is 42 cents per minute.