Phone and email support

For all your queries regarding our products and services you can reach us online or on the phone, 24 hours a day.

  • phone and email support

Service-Hotlines

Telephone Banking

+49 (0)69 / 98 66 09 66

Get information and make transactions over the phone.

Our service centre is available 24 hours a day and 7 days a week. For transactions you can call us: Mon-Sun 08.00-22.00.

Book an Appointment

+49 (0)69 / 98 66 09 66

If you need to book an appointment with one of our advisors.

Our service centre is available 24 hours a day and 7 days a week to book appointments according to your wish.

Feedback and Complaints

+49 (0)69 / 98 66 09 33

Whatever is on your mind, we welcome your comments.
Our service centre is available 24 hours a day and 7 days a week.

You can also use our online contact form.

Contact form

Emergency-Hotlines

Lock Online Banking

+49 (0)69 / 50 50 27 86

If you want to lock your online access.
Our service centre is available 24 hours a day and 7 days a week.

Block Credit Card

+49 (0)69 / 66 57 19 99

If you need to block your credit card.
Our service centre is available 24 hours a day and 7 days a week.

Block Account Card

+49 (0)1805 / 021 021*

If you need to block the cards for your debit or savings account.
Our service centre is available 24 hours a day and 7 days a week.

* Call charge from landline is 14 cents per minute. Maximum call charge from a mobile phone is 42 cents per minute.

Information-Hotlines

Products and Services

+49 (0)69 / 98 66 09 66

Do you have questions related to our products and services?
Our service centre is available 24 hours a day and 7 days a week.

You can also use our online contact form.

Contact form

Online Banking

+49 (0)69 / 98 66 00 33

Do you have questions related to online banking?
Our service centre is available 24 hours a day and 7 days a week.

You can also use our online contact form.

Contact form

HBCI & Starmoney

+49 (0)69 / 98 66 00 22

Do you have questions related to HBCI and Starmoney?
Our service centre is available 24 hours a day and 7 days a week.

You can also use our online contact form.

Contact form

Starmoney Business

+49 (0)69 / 98 66 00 22

Do you have questions related to Starmoney Business?
Our service centre is available 24 hours a day and 7 days a week.

You can also use our online contact form.

Contact form

* Call charge from landline is 14 cents per minute. Maximum call charge from a mobile phone is 42 cents per minute.