Phone and email support

For all your queries regarding our products and services you can reach us online or on the phone, 24 hours a day.

  • phone and email support

    Hotline for Private Clients
    +49 (0) 69 5 8000 8000

    Hotline for Business Clients
    +49 (0) 69 5 8000 9000

    Hotline Online Banking / Banking App
    +49 (0) 69 98 66 00 33

More Hotlines

Lock Online Banking

+49 (0)69 / 50 50 27 86

If you want to lock your online access.
Our service centre is available 24 hours a day and 7 days a week.

Block Credit Card

+49 (0)69 / 66 57 19 99

If you need to block your credit card.
Our service centre is available 24 hours a day and 7 days a week.

Block Account Card

+49 (0)1805 / 021 021*

If you need to block the cards for your debit or savings account.
Our service centre is available 24 hours a day and 7 days a week.

* Call charge from landline is 14 cents per minute. Maximum call charge from a mobile phone is 42 cents per minute.

HBCI & Starmoney

+ 49 (0)69 / 98 66 00 22

Do you have questions related to HBCI and Starmoney?
Our service centre is available 24 hours a day and 7 days a week.

You can also use our online contact form.

Contact form

* Call charge from landline is 14 cents per minute. Maximum call charge from a mobile phone is 42 cents per minute.