Order Overview

Strong customer authentication serves to uniquely identify a customer to his/her bank and thus ensure their security. It is always based on a combination of two of three possible factors: knowledge (e.g. password), possession (e.g. device) or inherence (e.g. fingerprint).

The first factor is often the credentials of your third-party bank account (e.g. user ID & PIN). The second factor is usually the TAN procedure of your third-party bank account (e.g. photoTAN, SMS-TAN or flickerTAN).

Please note that our Multibanking feature uses the factors of your third-party bank (e.g. credentials and TAN procedure) and not of the Commerzbank.

What is strong customer authentication?

Strong customer authentication serves to uniquely identify a customer to his/her bank and thus ensure their security. It is always based on a combination of two of three possible factors: knowledge (e.g. password), possession (e.g. device) or inherence (e.g. fingerprint).

The first factor is often the credentials of your third-party bank account (e.g. user ID & PIN). The second factor is usually the TAN procedure of your third-party bank account (e.g. photoTAN, SMS-TAN or flickerTAN).

Please note that our Multibanking feature uses the factors of your third-party bank (e.g. credentials and TAN procedure) and not of the Commerzbank.

How can I update my account information?

We require your consent to link your third-party bank accounts in the Commerzbank. This may be in the form of a strong customer authentication (requiring 2 factors - depending on your third-party bank).

If your consent has expired, you can update it via the finance overview or the third-party bank overview.

How often do I need to perform strong customer authentication?

It is a legal requirement to perform strong customer authentication every 90 days so as to continue accessing your data with your consent. Depending on your third-party bank, the strong customer authentication may be required more often.

Why do I see an outdated account balance on my third-party bank account?

After the expiration of your consent (max. after 90 days), we will no longer be able to access and provide updated account information for your third-party bank account. As a result, you might not see your current account balance. To continue getting your account data (e.g. balances or transactions), you will need to provide your consent again.

You can provide it via "Update account"-button on the finance overview page or via the "Update"-button on the third-party bank overview. Please have your chosen TAN procedure ready to perform strong customer authentication.

How can I update my Non-PSD2-accounts (e.g. my savings accounts)?

In order to retrieve account data for Non-PSD2-accounts (e.g. savings accounts), you might need to provide a TAN-confirmation for every update. You can provide this via the "Update account"-button on the finance overview page or via the "Update"-button on the third-party bank overview. Please have your chosen TAN procedure ready to perform strong customer authentication.

Why do I need to update my Non-PSD2-accounts more often than my PSD2-accounts?

PSD2 regulates European payment transactions: from 14th of September 2019, it will apply to all your payment products. This includes your current accounts and some credit cards issued by third-party banks.

For payment products, you can provide your consent using strong customer authentication for access to your third-party bank data for up to 90 days. Your third-party bank may require this consent to be provided more often (less than 90 days). This rule does not apply to other account products, such as, savings accounts or credit accounts. For these product types, a TAN-confirmation may be required each time data is retrieved from your account from mid-September 2019 onwards (based on the requirements of your third-party bank).

Can I somehow avoid strong customer authentication?

This is not possible due to the PSD2 regulation.

Why do I see fewer transactions in the Commerzbank transaction overview than in the online banking of my third-party bank?

The account and transaction data is provided by your third-party bank. Commerzbank does not assume any liability for the accuracy of your data. The best source for up-to-date and accurate data is the online banking of your third-party bank.

How can I delete linked bank accounts?

To delete your bank account, use the "Delete"-button on the third-party bank overview. Please note that the deletion of your bank access cannot currently be reversed and you will have to reconnect it.

Where can I agree or disagree to the usage of my third-party banking data?

You may change your consent to the usage and analysis of third-party bank transaction data at any time. This can be done by deleting the third-party bank account (see question: How can I delete linked bank details?).

Is it safe to enter a TAN/password from my third-party bank at Commerzbank?

To ensure your safety, Commerzbank uses the latest security and encryption procedures. The TANs and passwords you provide are only used for the purpose of setting up the Multibanking feature.

Are there any costs involved in setting up Multibanking?

The Commerzbank Multibanking feature is free to use. Fees may apply for your selected TAN procedure (e.g. sending a SMS-TAN).