Our Aim: Satisfied Clients Our Aim: Satisfied Clients


Sabine Vigelius, Head of Quality Management

We can achieve lasting success only if our clients are satisfied with the service they receive and they think of us as 'the bank at your side'. Nonetheless, if a client does see the need to complain, we want to restore his faith in us by making the complaints process as smooth as possible. That means understanding what has happened, putting mistakes right and finding a fair and practical solution that works for both sides.

Clients can give us their feedback directly in the branch, by phone using our dedicated customer satisfaction line, by letter or online.