Our Aim: Satisfied Clients Our Aim: Satisfied Clients

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Annemie Idzkowski, Head of Quality Management

We can only achieve lasting success if our clients are satisfied with the service they receive and if they think of us as 'the bank at your side'. Nonetheless, if a client does see the need to complain, we want to restore the client's faith in us by making the complaints process as smooth as possible. That means understanding what has happened, putting mistakes right and finding a fair and practical solution that works for both sides.

Clients can tell us their feedback via our contact form, by phone via our satisfaction hotline, in person at their branch or by letter.

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