For us accessibility first of all means that buildings, services and products are designed in a way that everybody can use them. People with disabilities are also able to use them without help from others. First of all this means free access to our branches: Around two-thirds of them are accessible on the ground floor. In order to improve this ratio we check accessibility whenever a branch gets modified. Whenever there is no possibility to realize a stepless access we install assisting systems to enable an access with the help of a Commerzbank employee.
Furthermore, all ATMs have a voice output for the for cash withdrawal function for visually impaired customers.
Of course accessibility also includes our digital channels such as our online banking and mobile banking solutions. Thus, all of our online banking functions are scalable in the browser. In online banking favorites can be set with direct links to online banking functions and the mobileTAN is usable for people with visual impairment. For this, the check summary of the transfer is displayed as HTML text that a reader software can handle. On smartphones the mobileTAN can be read aloud by reading software.
The Commerzbank Apps are not scalable due to technical reasons. Customers who need a mobile and scalable solution can use the fully scalable mobile banking website. The control of online banking functions via third party software is not possible due to the high safety requirements in our online banking.
