Dealing Fairly with our Account Holders Dealing Fairly with our Account Holders



Only satisfied clients are a guarantee of lasting success. That is why our products and services are designed to meet clients' needs and why client satisfaction is one of our most important indicators of success.

Fairness and professionalism are our core values when dealing with clients and designing products. This is what we practise every day, on our website, in our branches and business client advice centres using the CustomerCompass, and in meetings with corporate and wealth management clients.

Our promise of fairness, professionalism, responsibility and sustainability is the benchmark we use to measure the quality of all our products and services. That is why we became one of the first banks to stop issuing exchange-traded investment products based on staple food commodities. And since 2011, all our investment recommendations for private clients have had to pass a sustainability filter. We have also introduced new products and services. In private banking, for example, we now offer free current and business accounts including a satisfaction guarantee, home finance that is not tied to a specific provider, and a free 30-day trial for consumer loans.