Goal 2.16 Goal 2.16

Further development of the Customer Compass for retail customers by the end of 2018, based on the regulations in the DIN standard for "comprehensive private financial analysis" expected to be released as of 2018

ongoing implementation In customer service individual needs analysis remains a focus of advice. In the course of the planned shutdown of the EVA application, a follow-up application is planned for the "KundenKompass". Preliminary testing is currently taking place.

ongoing implementation Ongoing improvement of customer service with a focus on solving the problems of our customers, the consulting tool 'KundenKompass' is constantly being optimised.

ongoing implementation Design prototype currently in development, planned programming in the beginning of 2019.