Goal 2.11 Goal 2.11

Use of coherent and solution-based language in customer communications: continuous development of communications and production information for customers with minimum comprehensibility indices based on the specific information category (basis: Hohenheim Understandability Index for German texts).

2019
ongoing implementation Continuous assessment of customer information with regard to comprehensibility with the help of the Hohenheim Understandability Index.

2018
ongoing implementation Continuous assessment of customer information with regard to comprehensibility with the help of the Hohenheim Understandability Index.

2017
ongoing implementation Continuous assessment of customer information with regard to comprehensibility with the help of the Hohenheim Understandability Index.

Top